Best Buy Update #2

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For Those of you who missed my previous posts, please see:
Best Buy Service Mismanagement and Best Buy Update

As reported in my previous posts, I sent my laptop off to service for the cracked screen on December 21, 2005.

Apparently, the laptop has been lost again, or is simply being ignored by Best Buy.

The expected completion date on the ticket is listed as January 1, 2006.

Obviously, the both the service center and UPS were closed for the Christmas and New Years Holidays so I expected some delay.

Imagine my suprise however when today I log onto to track my repair, and the status is listed as “Shipped to the Service Center.”

According to it hasn’t even reached the service center yet!

To make matters more frightening, my laptop has shown this status since before Christmas!

With all of the previous problems with this unit, you would think that they would keep close tabs to ensure customer satisfaction.
However, this is not the case.

I will be contacting them again today, and will post another update when I know more.

All I can say is: